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Take a deeper dive into the practice, approach and experiences of industry-leading trainers and subject matter experts. Get under the hood of emerging L&D topics, subjects and talking points. Each episode will provide you with practical guidance, tips and approaches to real, work and life-related challenges and problems.

Dec 15, 2020

We speak to Jack Pinter on the subject of 'Difficult Conversations'. We chart the journey of a difficult conversation from reasons behind these difficult interactions, what makes them so challenging, to strategies for preparing for the conversation, great opening lines and how to share your thoughts without judgement....