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Take a deeper dive into the practice, approach and experiences of industry-leading trainers and subject matter experts. Get under the hood of emerging L&D topics, subjects and talking points. Each episode will provide you with practical guidance, tips and approaches to real, work and life-related challenges and problems.

Aug 28, 2020

Emma Darwall Smith and Jennifer Tollady, founders of The Communication Collective discuss what we need to do to become better at 'small talk'; how we can take the focus off ourselves and onto the person we want to make a positive impression on. We will explore how to avoid those awkward silences, those inappropriate questions and those boring conversations. Discover how you can use small talk to unlock positive conversations.

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